CUSTOMER FAQ
Pickdely is considered an essential business during COVID-19 and is still fully operational. Pickdely drivers are following all CDC recommendations (social distancing, masks, etc).
COVID-19 is affecting openings and operations of many businesses and other facilities. We recommend confirming details with all parties involved prior to booking a delivery.
Pickdely is a mobile app that instantly helps transport, move, haul and deliver your stuff across town by connecting you with a local driver. We’ve been compared to popular ride sharing apps but instead of moving people, we move people’s stuff.
We work well with Craigslist, wholesale warehouses (like Costco or Sam’s Club), people who need help with small moves, and furniture/retail stores. Essentially, we just want to be available for your next, “I need a truck” moment.
We charge per mile, time and type of service. Time (and mileage) starts when your driver arrives at the pickup location and ends when your driver is done unloading at the drop off location. In the app, you will always can see the prices before request the delivery.
Pickdely drivers are local members of your community that have been Pickdely certified. They could be anyone from a military veteran to a college student to an off-duty firefighter or policeman.
Our drivers are limited to transporting stuff, not people. Our insurance only covers the items that are being delivered.
A single Pickdely can carry 2-3 big and bulky items. Here are three examples that are right up our alley:
Dining room table and chairs
A loveseat, arm chair and end table
A queen size box spring and mattress and a dresser
What if I need two helpers, or if all my stuff won’t fit in a single Pickdely?
Not a problem! You can request two drivers and two pickup trucks through the app or a box truck.
Our service include everything: Vehicle, Driver, Gas, Tolls, Help. Don’t worry any more about your transport needs
All of our Pickdely drivers come equipped with all the necessary to transport and move your items. For Pick up Trucks and Trucks with at least four ratchet straps, two bungee cords, two blankets and a tarp to help secure and protect your item(s)
Our drivers are strong, but they are not supermen. We focus on items that you and your driver can lift together and put in the back of a truck. In addition, we do not allow the transportation of anything hazardous, illegal or breathing. Believe it or not, some people don’t understand that.
Yes! Each delivery is protected by Pickdely’s $2M liability policy that guarantees complete peace of mind.
We understand you work hard for your money and we’re passionate about keeping it in your pockets. Because of that, we’re always looking for ways where you can save. Find out about the top five tips & tools you can use to save here.
Absolutely! You can schedule deliveries in the Pickdely app.
We’re good at getting your stuff across town when and where you need. So for now, we’re focusing on safely and efficiently transporting your item(s). That being said, we ask that your item(s) are ready to be moved when your driver arrives. Don’t worry, our drivers help out with the heavy lifting to keep you out of uncomfortable situations.
Yes! We strive to provide you with an instant, on demand service that is dependable and ready whenever and wherever you are. So whether you’re at a big box store or smaller local one, we’re doing everything we can to provide a fast, easy & convenient way for you to get your purchases home.
Yes! We realize how frustrating it can be to find the perfect piece of furniture on Craigslist or at a garage sale but have no way to get it home. We started Pickdely with people just like you in mind; we’ll gladly be there for your it’s-just-too-perfect-to-pass-up moments. It’s almost like Pickdely and Craigslist were made for each other.
Our drivers move landscaping items like bagged dirt or concrete, planted trees and other items that are not loose. If you have a question if something can be moved like loose dirt or mulch, download the app, snap a photo and get an estimate. If a driver can transport your item(s) they’ll accept your trip. Contact our support team with any questions. We’re here to help.
All transactions take place in-app, which is why a credit or debit card is needed. We don’t store (or even see) any of your card information, it goes straight to Stripe, that is PCI compliant and guarantees security.
If you have any questions, concerns or issues please contact us immediately: support@pickdely.com We’ll do everything in our power to make it right.
No, but it helps our drivers a lot economically, since 100% of the amount goes to them.
Our drivers are the fundamental basis of our company, we like to take care of them and give them the best benefits in the market, so that they are stable and continue to provide good service.
BUSINESS FAQ
Absolutely! Customers are becoming more influenced by their supply chain experience than by any other types of interactions.
55% of shoppers move to competition when delivery isn’t fast enough. (AlixPartners survey – 2019)
89% of consumers now define fast delivery as same day. (Multichannel Merchant article – 2020)
61% of consumers said offering a same-day delivery option would increase their brand loyalty. (Capgemini Research Institute study- 2020)
Consumer demand for home delivery of large product and appliance categories has grown over 40% since 2015, the two fastest growing product categories outside of food & grocery. (Stifel Industry report – 2018)
We can facilitate in many different types of delivery, however, we specialize in big & bulky, final mile, same-day delivery. Our core capabilities include:
Home delivery (retail store to home, DC/warehouse to home)
Reverse logistics (home-to-store/warehouse, store-to-warehouse)
Local carrier (store-to-store, warehouse-to-store, expedited exclusive use deliveries)
We collaborate with our partners to provide custom solutions that best suits your team and your customers. Our platform facilitates delivery through web-based portals, mobile applications and various levels of integration including API, EDI, POS and e-Commerce.
All delivery professionals must pass and adhere to our stringent 16-point safety standard to be Pickdely Certified™. This helps us ensure the highest level of quality. Additional information about our delivery professionals is below:
Less than 15% of driver applicants are able to pass Pickdely certification requirements
99.4% of Pickdely drivers on our platform are rated 5/5 stars.
Our safety standard includes background check, vehicle inspections, interviews, training and a perfect 100% on the final examination.
100+ delivery metrics are analyzed by our platform in real time via machine learning to ensure customers experience a consistent, industry-leading service.
Delivery vehicles in our network include cars, pickup trucks, sprinter vans, cargo vans, as well as box trucks.
Drivers are available 7 days/week, 365 days/year. Core service hours are 6:00AM – 12:00AM Eastern Tine with ability to service deliveries outside these hours.
We deliver an industry leading average response time of 30 minutes for our on-demand option. This is our standard process; there is no up-charge for this service. We also provide the option to schedule deliveries ahead of time if preferred.
We utilize custom, value based pricing based on our partner’s strategy and needs. Rates are significantly discounted for batched, multi-stop routes.
Yes, we collaborate with our partners to grow together. Get in touch with one of our delivery specialists at Pickdely.com/business.
Our standard vehicle weight capacity is 2,000 pounds or 2 pallets. Minimum cubic dimensions are 72” height, 90” length, 50” width.
Given our on-demand business model, we consistently (99.6%) meet a 1-hour delivery window, which exceeds the industry standard of multi-hour delivery windows. The customer is always aware of our driver’s location and ETA, down to the minute. We hold ourself to a higher standard to deliver an exceptional customer experience far beyond industry standards.
Yes! Our platform is built on a sophisticated, elastic load-balancing, micro-service architecture. From day one, it has been designed to handle rapid shifts in demand without jeopardizing the technical flexibility required to serve our customer’s needs.
Our team has vast experience in architecting and implementing real-time integrations with 3rd party POS, payment gateways, middleware, ERP systems, etc. Such integrations are typically handled with API endpoints on one or both sides.
Our award-winning customer service team is standing by 7 days a week, 365 days a year to ensure a consistent, industry-leading experience for you and your customers. Our average support response time is 75 seconds and our job isn’t finished until you’re happy.
Pickdely is an extension of your logistics network: Seamlessly integrating on-demand delivery into your logistics operation
Scalable solution with NO Capital Expenditures: Grow same-day capabilities with no CapEx investment
Advanced analytical capabilities: Unmatched understanding of your delivery needs
Highly loyal customers: 98% referral rate and consistent 5-star customer experience
Industry-leading technology: User friendly platform and advanced routing/logistics algorithms
All-inclusive service: Turn-key solution with ability to launch quickly
Ability to leverage your existing capabilities Supplement your operations with on-demand middle and last mile delivery
Consumer insights: Detailed data and benchmarking insights provided in business reviews